RETURNS & EXCHANGES

What is your returns policy?
We offer a 30-day return policy from the date you receive your order. Items must be unworn, unwashed, and have all original tags attached. For hygiene reasons, we cannot accept returns on certain items like face masks or intimate apparel. Sale items are final sale and cannot be returned.

How do I return an item?
To initiate a return, please visit our returns portal. You will need your order number and the email address used to place the order. The portal will guide you through the process and provide you with a return shipping label.

Can I exchange an item?
We do not offer direct exchanges. If you need a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.

How long does it take to process my return?
Once we receive your returned item, please allow 5-7 business days for us to process it. After processing, it can take additional time for your bank to post the refund to your account. You will receive an email confirmation once your return has been completed.

The item I received is faulty or incorrect.
We sincerely apologize for any error. Please contact our support team within 7 days of receiving your order with your order number, a photo of the faulty/incorrect item, and a description of the issue. We will gladly resolve this for you promptly, which may include sending a replacement or issuing a refund.

I received a partial refund. Why?
For returns that do not meet our policy (e.g., missing tags, signs of wear, items not in original condition), a partial refund may be issued at our discretion. Return shipping costs are also deducted for non-faulty returns, in accordance with our policy.

PRODUCT & SIZING

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and various other localized payment methods depending on your region.

How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

I’ve entered the wrong delivery address. What should I do?
Please contact us immediately with your order number and the correct address. We will try to update the details if the order has not been processed. We are not liable for orders shipped to an incorrect address provided by the customer.

How do I know what size to order?
Please refer to the specific size chart provided on each product page for accurate measurements. We recommend comparing your body measurements to the chart for the best fit, as sizing can vary between styles.

Are your products true to size?
Our products are generally true to size. We highly recommend using our detailed size charts on each product page for the most accurate fit, as our items may have a unique cut or stretch.

What materials are used in your products?
The materials for each product are listed in the description on the product page. We use a variety of fabrics, including high-quality cotton, polyester, and elastane blends to ensure comfort and durability.

OTHER

Can I cancel or change my order?
We are only able to cancel or modify an order if it has not yet entered the packing process. Please contact us as soon as possible with your request. We cannot guarantee changes once an order is being prepared for shipment.

Where can I find your Terms of Service?
You can find our full Terms of Service on our website.

I have a question that isn’t answered here.
For any further questions, please reach out to our friendly customer support team through the contact form on our website. We are always happy to help!

Do you have a loyalty program?
Yes, we do! You can earn points on every purchase you make, for creating an account, and for following us on social media. These points can be redeemed for discounts on future orders. You can learn more and join the program on our website.

I have a promotional code. Where do I enter it?
You can enter your promotional code at the checkout page. There will be a field to apply the discount before you complete your purchase.

The item I want is out of stock. Will it be restocked?
We regularly restock our most popular items. If a specific item is out of stock, please use the “Notify Me” function on the product page, and we will send you an email as soon as it becomes available again. Please note that some items are limited edition and may not be restocked.

Do you have any physical stores?
We are currently an online-only retailer. This allows us to keep our prices competitive and offer a wider range of products. You can shop with us anytime at alternativelywear.com.